Versand

Last Updated: August 21, 2026

At Ella + Aspen, many pieces are made to order or prepared specifically for you. We work to get every order out with care while keeping you updated along the way.

Processing and Fulfillment

Most orders are fulfilled within 5 business days, and many ship within three business days.

During product launches, holidays, high-volume periods, or unexpected supply or carrier disruptions, fulfillment may take longer. Business days do not include weekends or holidays.

Shipping Times

After fulfillment, estimated transit times are:

  • United States: typically 6–9 business days

  • International: up to 21 business days

These are estimates, not guaranteed delivery dates. Carrier delays, customs processing, weather, local delivery conditions, and other events outside our reasonable control can affect delivery.

Knitted Items

Knitted items require additional production time and ship from China.

  • Fulfillment: approximately 8–12 business days

  • Shipping to the United States: approximately 9–15 business days after fulfillment

International transit times for knitted items may vary by destination.

Where Orders Ship From

Most items ship from the United States or Europe, depending on the product and delivery address. Some products, including knitted items, may ship from other fulfillment locations.

If your order includes items from different product categories or fulfillment locations, your items may arrive in separate packages and on different dates.

International Orders

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are the customer’s responsibility unless stated otherwise at checkout.

We are not responsible for delays caused by customs or for packages delayed, held, or refused by local authorities because of import requirements.

Address Accuracy

Please review your shipping address carefully before placing an order. If you need to request a change, contact Client Care as soon as possible. We will make the change if we can, but address changes may not be possible after an order enters production or shipping.

Shipping Issues

If your order arrives damaged, defective, or incorrect, please contact Client Care within seven days of delivery. For return and refund information, please review our Refund Policy.

Thank you for your patience while we prepare and deliver your order.