Widerrufsrecht

Last Updated: August 21, 2026

Most Ella + Aspen products are made to order. Because of that, we generally cannot accept traditional returns or provide refunds for items that are no longer wanted, ordered by mistake, or purchased in the wrong size when the item delivered matches the order placed.

If something went wrong with your order, contact Client Care. We’ll review the issue in good faith and work toward an appropriate resolution.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, has a printing or manufacturing defect, or differs from what you ordered, please contact Client Care within seven days of delivery.

Include your order number, a brief description of the issue, and photos where helpful. Depending on the circumstances, available resolutions may include a replacement, full refund, partial refund, store credit, or another appropriate remedy.

If the issue resulted from fulfillment, we will work to make it right. If we identify a broader quality concern affecting multiple orders, we may contact affected customers directly with available options.

Sizing

Please review the sizing information on the applicable product page before ordering. Fit is personal, and sizing may vary by product.

When an item matches the size selected at checkout and is free from a defect or fulfillment error, replacements and refunds are generally unavailable. If you believe the item received is incorrect or defective, please contact Client Care so we can review it.

Change-of-Mind Returns

Because most items are prepared specifically for each order, we generally cannot accept returns or issue refunds for:

Change-of-mind purchases
Items ordered by mistake
Incorrect size selections where the delivered item matches the order
Items that match the product description and order details

If you have a concern about an order, we still encourage you to reach out. We cannot promise every request can be accommodated, but we will review it thoughtfully.

Gift Cards

Purchased gift cards are final sale. They cannot be returned, exchanged, or redeemed for cash except where required by law. Promotional or complimentary gift cards may be subject to additional terms.

Cancellations and Subscriptions

Cancellation requests are governed by our Cancellation Policy. Subscription-specific cancellations, renewals, and billing are governed by our Subscription Policy.

Your Legal Rights

This policy does not limit any consumer rights, statutory guarantees, or remedies that cannot legally be excluded. If applicable law gives you a right to a return, refund, repair, replacement, or other remedy, that law applies.