Cancellation policy

Last Updated: August 21, 2026

Many Ella + Aspen items are made to order or enter production shortly after an order is placed. If you need to cancel or change an order, please contact Client Care as soon as possible.

We will cancel or update an order if we can. Once an order has entered production or the shipping process, it may no longer be possible to cancel or change it.

Subscriptions

Some products may be offered on a recurring schedule. Your selected payment method is charged for each renewal or dispatch, as applicable, and certain subscriptions renew automatically.

You can cancel or adjust your subscription at any time through the link in your subscription confirmation email or by signing in to your subscription account.

For complete subscription terms, including renewal and billing details, please see our Subscription Policy.

Canceling a subscription stops future renewals. It does not automatically cancel an order that has already been processed, entered production, or shipped.

Pre-Orders

Pre-orders reserve items that are not yet in stock or available for shipment. In some cases, your payment method may not be charged until the item is ready to ship.

Unfulfilled and unpaid pre-orders may be canceled at any time. Once a pre-order has been fulfilled, charged, entered production, or shipped, cancellation may no longer be possible.

After delivery, returns and refunds are governed by our Refund Policy.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.