Nearly all orders depart within three days—quietly, carefully, and without delay.

From there, your parcel makes its way across cities or seas, arriving within 3 to 20 business days, depending on distance and detail.

Should you need it swifter, Client Care will gladly assist.

Each item we send is carefully prepared with intention. If something arrives damaged or isn’t quite what you ordered, we’ll make it right.

As every piece is made to order, we are unable to accept returns unless there’s been a mistake on our part.

For full details, we invite you to view our Refund Policy.

Every Ella + Aspen piece begins with intention—and respect for the world it enters. We prioritize recycled, organic, and vegan materials wherever possible, ensuring that beauty never comes at the planet’s expense.

Our shipping is entirely carbon neutral, not in name alone, but in lasting action. We invest in advanced carbon removal technologies that go beyond tradition, storing emissions away for centuries to come.

Sustainability, to us, is not a feature. It’s a responsibility—woven into every order, at no cost to you.

Stay stocked without thinking twice. Subscribe and get $4 off every delivery—plus, you’ll never run out of what keeps you grounded. Cancel anytime.

Choose your delivery schedule:

• Every 3 weeks - Best for daily rituals or shared routines—never miss a moment.
• Every 6 weeks - A balanced choice for steady, consistent use. Most popular among subscribers.
• Every 8 weeks - Ideal for occasional use, travel schedules, or a slower pace.

For more information, review our Subscription Policy.